Xingyu Carbide Mould——High quality products, competitive price and excellent service
We uphold the "all-round, high-quality, fast" service standards and take customer satisfaction as our goal. We hereby make a public commitment.
A strong technical research and development service team provides customers with technical support from technical communication, quality control and after-sales service.
The complete information service provides customers with detailed product information, including: applicable working conditions, structural characteristics, performance parameters, installation methods, and operating precautions of the product.
The optimized solution is tailored to the user's specific requirements, tailored to users with safe, reliable, economical and reasonable equipment solutions.
Real-time information feedback Keyu's technical team is ready to answer customer questions about product use, maintenance, etc., in order to better assist users in using the product correctly and prolong product life.
I. Service Commitment
1. Our company has formed a group of tough emergency maintenance service teams, experienced field engineers and senior technicians, and can respond to any problems that occur in the fastest time.
2. Within one week of product delivery, the staff of our company's after-sales service department will conduct telephone follow-up consultations based on customer contact information.
3． All complaints about product quality will be answered within 1 hour, and treatment measures will be determined according to the complaint situation, and repairs and replacements will be performed.
4． Responsible for the quality of the product itself during the warranty period.
5. During the warranty period, due to your improper use or due to the natural environment, we will provide free maintenance. The materials and accessories used for maintenance are charged only at cost.
6. The transportation method is customized according to customer needs.
Commitment for return of goods
1. The returned products require complete product packaging, accessories, instructions, warranty cards, invoices, delivery notes, and reasons for return.
2. Users have quality problems under normal use. Please contact our company quickly during the warranty period to facilitate users to get timely repair and replacement.
3． Now the following situations can not enjoy our company's commitment to return.
a. The product has been used abnormally.
b. Stored under abnormal conditions.
c. Unauthorized repairs, misuse, abuse and alteration.
d. Normal wear of the product.
e. Expiry date.
Special Note: Due to the photo display reasons, the color of the product displayed on the page cannot be guaranteed to be exactly the same as the actual color of the product. Our company will try our best to explain.
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ICP record number: Shu ICP No. 13011662